And if an issue should arise, the best person to resolve it is the team member whose already in that department. There, Then, Now.
Provided those team members have the proper supplies and education and/or access to any one of our troubleshooting informational outlets, such as printed instructions on lobster kit box, informational tank stickers, or by live telephone technician, internet or by watching one of our ‘tank appropriate’ onsite DVD training tutorial - most issues can be resolved swiftly at departmental level with a minimum of time and expense.
Many of our clients such as Publix (since 2001) and Winn Dixie (since 2006) have experienced Zero Service Calls since enrolling in our program. While other clients may need a little support now and then - and we’re here to insure that any issue is resolved professionally, the first time out.
Enrollment in The Lobster Guys Modernization Program is easy. Simply purchase one of our customized ‘3 month maintenance kit’ for each of your live lobster tanks quarterly and that’s it. We’ll provide the rest.
Each maintenance kit consist of the Minimum Expendable Materials that each Specific Tank Requires Quarterly as per the Manufactures instructions. Basic items such as a tank specific DVD tutorial, sea salt, carbon, filter material, air stones, BN1A, etc,. At an average cost of approximately $50.00 per month per unit.
Thank you for your consideration of The Lobster Guys. |